Store Policy + Hours + Shipping Policy

We are located at 1637 Ocean Ave in the Ingleside District of San Francisco.

Regular Hours:
OPEN
Wednesday - Monday, 11am-5pm

CLOSED
Tuesday

All purchases are generally final, however our goal is your satisfaction, so please reach out to us with any concerns or issues you may be having with your plant so that we can try and resolve them.  It is at our sole discretion to offer store credit or a refund under unique circumstances. 

SHIPPING: 

We do ship small to mid sized plants and accessories across the country, but we do not ship large pottery or large plants. In winter we recommend purchasing a heat pack if you live in an area where freezing cold temperatures are the norm. All plant orders are shipped via 2 day priority unless overnight shipping is requested, however please be aware that we are a small business and that the processing time to get your order into the mail may take up to seven days.

We will always work with you in case a plant gets delayed or lost in the mail, but we cannot guarantee a full refund in all cases. The most typical issue we see is delay - and usually the plant arrives healthy a few days later.  We have actually found USPS to be more reliable than UPS generally and recommend USPS heartily. 

Questions? We generally prefer to be contacted either via email or through Instagram. However, you can also reach us by phone during business hours at 415.501.0780

Reach out to us via email at theplantladysf@gmail.com
Find us on Instagram at @theplantladysf